Website Terms & Conditions
Client review draft — not the practice’s final website terms. Business details and data-handling information still require confirmation. This proposed wording is provided for review and has not been approved as the practice’s operative terms.
Draft revised: 27 October 2026
These terms explain how you may use the Mona Lisa Smiles website.
Mona Lisa Smiles is a dental practice at 83 Station Road, New Barnet, Barnet EN5 1PX. In these website terms, ‘we’, ‘us’ and ‘our’ refer to Mona Lisa Smiles.
You can contact us at info@monalisasmiles.co.uk, by telephone on 020 8449 3411, or by writing to the practice address above.
1. What these terms cover
These terms concern use of our website. They do not replace your individual treatment plan, the information discussed with your dental professional, or any separate terms provided and agreed when arranging appointments or treatment.
Visiting this website, sending an enquiry or requesting an appointment does not constitute consent to dental treatment.
2. Dental information and treatment suitability
Our website provides general information about dental care and the services available at the practice. It cannot assess your individual dental health and is not a substitute for advice from an appropriately qualified dental professional.
Treatment suitability depends on an individual assessment. Before treatment, your dental professional will discuss relevant options, benefits, risks and costs with you and obtain your consent.
Results vary between patients. Photographs, testimonials and treatment examples illustrate individual experiences and do not promise the same outcome for everyone.
3. Enquiries and appointments
Online booking is available through the Mona Lisa Smiles booking portal. You can also contact the practice using the details above.
Please provide accurate contact information when making an enquiry or requesting an appointment. If you do not receive confirmation or are unsure whether an appointment has been arranged, please contact the practice.
An enquiry or appointment request is not, by itself, confirmation of an appointment. Please check the confirmation provided through the relevant booking process.
Do not rely on website enquiry forms for urgent dental advice. If you need urgent help, contact the practice or use the appropriate urgent-care service.
4. Fees and treatment arrangements
Where a treatment is advertised with a “from” price or an estimated price range, the amount payable depends on your assessed needs and the treatment agreed with you.
Your proposed treatment and estimated costs will be explained before treatment begins. Any necessary changes to an agreed treatment plan or estimated cost will be discussed with you and your consent obtained.
Any applicable payment, deposit or cancellation arrangements will be provided separately when arranging your care. This page does not introduce cancellation charges, make deposits non-refundable or remove rights you have under consumer law.
See our price list for published fees.
5. Using our website
You may browse the website and download or print information for your personal use, including discussing treatment with a dental professional.
Please do not misuse the website, attempt to gain unauthorised access to its systems, introduce harmful software, interfere with its operation, impersonate another person or send unlawful or abusive material.
Please avoid including unnecessary sensitive information in general enquiries. For questions about information you submit, please contact the practice using the details above.
6. Website content and external links
Copyright and other intellectual property rights protect content on this website. Access does not transfer ownership of those rights. Please obtain permission before reproducing content for commercial purposes, except where the law permits its use.
Links to third-party websites are provided where they may be helpful. Those websites have their own content, terms and privacy arrangements. A link does not, by itself, mean that we endorse everything on the linked website.
7. Privacy and cookies
These website-use terms do not replace information about how personal data is handled and do not provide consent to marketing or to cookies that require your consent. For information about how the practice handles your personal information, or questions about cookies and similar technologies on this website, contact info@monalisasmiles.co.uk.
8. Availability and your legal rights
The website may occasionally be unavailable during maintenance or because of technical problems. Please contact the practice directly if you cannot access information you need.
Nothing in these terms excludes or limits responsibility for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Nor do these terms remove your consumer rights, including the right to services carried out with reasonable care and skill.
9. Questions and complaints
Please contact the practice if you have a question or concern. Please ask the practice for its current complaints procedure and the appropriate person to contact.
If a complaint about private dental care remains unresolved, you can contact the Dental Complaints Service, which provides free and impartial assistance. Using a complaints process does not prevent you from exercising your legal rights.
10. Changes and applicable law
We may update these website terms and will show the revised date above. Updates do not retrospectively change treatment or booking arrangements already agreed with you.
These terms are governed by the law of England and Wales. This does not remove any mandatory consumer protections or rights to bring proceedings in another court available to you under applicable law.